Refund policy

Because press-on nails are a personal hygiene item, we can't take returns or exchanges for a change of mind or a different style. This does not affect your statutory rights, including remedies for faulty or incorrect items and any applicable right of withdrawal.

Wrong size: one free swap

Within 14 days of delivery, you can swap an unused set for a different size, once per order. Email hello@awwgoods.com with your order number, the size you need, a photo of the unused set in its box, and a photo of one nail held against your finger with a short note on which nails don't fit. We'll then tell you where to send it. You cover return postage. We make your new size as soon as your set arrives and ship it to you free.

Damaged, faulty or wrong items

If a set arrives damaged, faulty or isn't what you ordered, email hello@awwgoods.com within 7 days of delivery with your order number and a photo. We'll replace it or refund it, and you won't need to send it back.

Handmade details

Each set is made by hand, so small differences from the photo are normal. Wear from use, such as chips or lifting, isn't a fault.

Cancel an order

Email us within 12 hours of ordering. After that your set is in production and we can't cancel it.

Refunds

Approved refunds go back to your original payment method. How long it takes to appear depends on your bank or card issuer.

Questions? Email hello@awwgoods.com